Return, Refund & Cancellation Policy

1. Overview

KBAGS aims to address order concerns fairly and transparently. This policy explains how to report product issues and request an order change, cancellation, return, or refund.

Eligibility depends on the order specifications, production status, nature of the concern, agreed commercial terms, and applicable law.

2. Return Eligibility

If you believe that an order is damaged, defective, incomplete, or materially different from the approved specifications, contact us promptly after receiving it.

Please provide the following information:

• Your order reference or invoice number.
• A description of the issue.
• Photographs or other relevant supporting evidence.
• The quantity of affected products.

We will review the concern and explain the applicable resolution options under the order terms and relevant law.

3. Damaged, Defective or Incorrect Orders

If products arrive damaged, defective, incomplete, or inconsistent with confirmed order specifications, please notify KBAGS with supporting details as soon as reasonably possible.

Depending on the circumstances and applicable requirements, possible resolutions may include replacement, correction, return, refund, or another mutually agreed remedy.

Please retain the affected products and packaging until we advise you on the next steps. Do not send products back without contacting us first, unless applicable law requires otherwise.

4. Customised & Made-to-Order Products

Customised bags may be produced according to customer- approved dimensions, materials, colours, printing, logos, and other specifications.

Once production has started, cancellation or return requests based solely on a change of mind may not be accepted, subject to applicable law and the agreed order terms.

Minor variations in material texture, colour, or finish may occur depending on the material and manufacturing process. However, this provision does not remove any applicable rights relating to defective products or material deviations from approved specifications.

Customers should carefully review artwork, spelling, dimensions, colours, and printing placement before approving production.

5. Order Cancellation

To request cancellation, contact us in writing as soon as possible and include your order reference and reason.

Cancellation requests will be assessed according to the order status and agreed terms.

• Before production: Cancellation may be possible, subject to order commitments and any applicable costs already incurred.
• After production begins: Cancellation may be restricted because materials, printing, labour, or other resources may already have been committed.
• After dispatch: Cancellation may no longer be possible. Any return or refund request will be assessed under this policy and applicable law.

We will communicate whether a cancellation is accepted and explain any applicable charges or refund arrangements.

6. Refund Process

If a refund is approved, KBAGS will confirm the amount and applicable processing arrangements.

Depending on the circumstances, the refund may relate to an eligible cancelled order, an agreed resolution for a product issue, or another situation where a refund is due under applicable law or the agreed order terms.

Where appropriate, we may request supporting information or arrange inspection of the affected products before confirming the resolution.

7. Refund Timelines

We will communicate the expected refund processing timeline when confirming an approved refund.

The time taken for the amount to appear in your account may depend on the payment method, financial institution, payment provider, and applicable banking procedures.

Any mandatory refund deadlines under applicable law will take precedence over this general description.

8. Situations Requiring Review

The following situations may require additional review under the agreed order terms:

• Cancellation after customised production has started.
• Customer-requested changes after final approval.
• Products manufactured to approved specifications where the customer changes their requirements.
• Claims involving transit damage, shortages, or incorrect products.

Nothing in this section removes consumer rights or remedies that cannot legally be excluded.

9. Return Shipping & Related Costs

Where a return is approved, we will communicate the return procedure and clarify responsibility for return shipping or other applicable costs based on the reason for return, the agreed terms, and applicable law.