Privacy Policy

1. Introduction

KBAGS (“we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how information may be collected and processed when you visit our website, contact us, request a quotation, or purchase our products and services.

By using our website, you acknowledge this policy. Where consent is required by applicable law, we will obtain it as required.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact details: name, email address, telephone number, and business contact information.
• Enquiry details: bag type, material, dimensions, quantity, customisation requirements, reference images, and messages you send us.
• Order information: approved specifications, billing details, delivery address, order records, and relevant correspondence.
• Technical information: information such as browser type, device details, and website usage data where our website or enabled tools collect it.

Please do not submit sensitive personal information unless it is genuinely necessary and requested through an appropriate channel.

3. How We Use Your Information

We may use your information to:

• Respond to enquiries and quotation requests.
• Understand product and custom manufacturing needs.
• Process orders and coordinate dispatch or delivery.
• Communicate about artwork, samples, and order status.
• Maintain business records and provide customer support.
• Protect our website, prevent misuse, and meet legal obligations.
• Improve our website and services where appropriate.

We will use information for purposes permitted by applicable law and, where required, with your consent.

4. When We Share Information

We do not sell personal information as a business practice. We may share relevant information when reasonably necessary with service providers supporting our operations, such as:

• Website hosting and technical service providers.
• Communication and business email providers.
• Payment providers, if online payments are offered.
• Courier, logistics, and shipping partners.
• Professional advisers or authorities where legally required.

We aim to limit information shared to what is reasonably necessary for the relevant purpose.

5. Cookies and Analytics

Our website may use cookies or similar technologies for essential functionality, preferences, performance, or analytics, depending on the tools installed.

You can manage cookies through your browser settings. Where required, we will request consent before using non-essential cookies or similar technologies.

6. Data Security

We take reasonable measures designed to protect information against unauthorised access, disclosure, alteration, and loss. However, no online transmission or storage system can be guaranteed completely secure.

7. Data Retention

We retain information for as long as reasonably necessary to respond to enquiries, fulfil orders, maintain business and accounting records, resolve disputes, and meet applicable legal requirements. Retention periods depend on the type of information and its purpose.

8. Your Privacy Rights

Depending on applicable law, you may have rights to access, correct, update, or request deletion of personal information, withdraw consent where processing relies on consent, or raise a privacy concern.

Requests may be subject to identity verification and legal record-retention requirements.

9. Third-Party Services and External Links

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before sharing information with them.

10. Policy Updates

We may update this policy when our practices, services, or legal obligations change. The revised version will be published on this page with an updated effective date.