Shipping & Delivery Policy

1. Overview

This policy explains how KBAGS communicates production, dispatch, and delivery arrangements for reusable bags, customised products, and bulk orders.

Delivery arrangements depend on the product, destination, order quantity, production requirements, and available shipping services.

2. Order Processing

Order processing begins after the order has been accepted and the applicable payment, artwork, specification, and approval requirements have been completed.

If additional information or approvals are required, processing or production may be delayed until they are received.

3. Production Lead Time

Production lead time depends on order quantity, material availability, customisation, printing, artwork approval, sampling requirements, and current production workload.

An estimated production schedule will be communicated during the quotation or order confirmation process.

Production time and transit time are different. The delivery estimate should account for both where applicable.

4. Shipping Charges

Shipping charges depend on destination, order quantity, shipment size or weight, packaging, shipping method, and applicable service costs.

Any known shipping charges will be communicated in the quotation or order confirmation. Additional charges arising from a changed destination or special delivery request may require a revised quotation.

5. Delivery Coverage

KBAGS reviews delivery feasibility for each order. Available destinations and shipping options will be confirmed before the order is finalised.

Customers should provide a complete and accurate delivery address, contact number, postal code, and any relevant delivery instructions.

6. Dispatch Notifications & Tracking

Dispatch details and tracking information will be shared where available from the selected shipping provider.

Tracking availability and update frequency depend on the shipping service. Tracking information may take time to appear after a shipment has been handed over.

7. International Shipping

KBAGS welcomes international sourcing enquiries. International shipping feasibility, costs, documentation, packaging, and estimated transit times will be assessed for each order.

International shipments may be subject to customs clearance, import duties, taxes, inspections, and destination-country requirements. Responsibility for these charges and procedures will be clarified in the order terms.

Customers should provide the destination country and any known import or delivery requirements when requesting a quotation.

8. Delays & Delivery Exceptions

Delivery estimates may be affected by production changes, material shortages, approval delays, carrier disruptions, weather, customs clearance, or other circumstances outside our reasonable control.

If a significant delay becomes known to us, we will aim to communicate relevant updates and discuss available next steps.

9. Receiving Your Order

Customers should inspect their shipment after receipt and report any visible transit damage, missing items, or apparent discrepancies promptly, preferably with photographs and order details.

Reports will be reviewed under the applicable order terms and Return, Refund & Cancellation Policy. This request does not reduce any statutory rights.

10. Changes to Delivery Details

Requests to change a delivery address or delivery instructions should be made as early as possible. Changes may not be possible after dispatch and may involve additional charges.